Skip to main content

Return & Refund Policy

Effective Date: 22/01/2025

At The Empowered Pause, we strive to provide our customers with exceptional products and services. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Policy Duration

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

Non-Returnable Items

Certain goods are exempt from being returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Intimate or sanitary products, hazardous materials, and flammable liquids or gases.

  • Gift cards, downloadable software products, and select health and personal care items.

3. Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

4. Partial Refunds

In certain situations, only partial refunds are granted:

  • Books with obvious signs of use.

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

5. Refund Process

Once your return is received and inspected, we will send you an email notification. You will be informed whether your refund is approved or rejected.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

6. Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account.

  2. Contact your credit card company, as it may take some time for your refund to post.

  3. Contact your bank for further information.

  4. If you have completed these steps and still have not received your refund, contact us at [email protected].

7. Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

8. Exchanges

We replace items only if they are defective or damaged. To exchange an item, email us at [email protected] and send your item to:

1850 Countryside Drive, Turlock, CA 95380

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, the refund will be sent to the gift giver.

10. Shipping Returns

To return your product, mail it to:

1850 Countryside Drive, Turlock, CA 95380

  • You are responsible for return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

  • For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

11. Need Help?

For questions related to refunds and returns, contact us at [email protected].

Thank you for choosing The Empowered Pause. Your satisfaction is our priority!

Skip to content